What is Software as a Service (SaaS)?

SaaS, or Software-as-a-Service, is an online, cloud-based platform your company can use to access its software applications, like contact lists, and lead tracking programs (CRM). In the increasingly mobile environment in which we operate, SaaS platforms are fundamental to facilitate flexible working arrangements and provide 24/7 service to a global market. As such, Saas platforms …

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How to choose the right project management software?

So what is a project? A project is basically a plan to achieve a desired goal in a structured and organised fashion. Projects can range from small and frequent deliverables to large scale company-wide deployments. How you manage the interaction between teams is crucial and mismanaging how you deliver new products or services can cost …

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Take the IT out of ITSM – 8 tips for selecting the best platform

What is ITSM? IT Service Management  (ITSM) traditionally refers to the processes and procedures implemented by IT service providers to meet a customer’s specific IT needs. These needs can vary in nature, from individual specific requests to complicated sets of tasks designed to achieve a wider goal. Often, the “customer” is internal, whereby the IT …

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How can SMEs improve staff morale, cost effectively?

Retaining and motivating skilled employees is repeatedly cited as one of the biggest issues facing small businesses. The key drivers of staff morale, can be categorised under 3 dependencies: 1. Remuneration; 2. Progression (i.e. availability of promotions, and training and/or upskilling opportunities); and 3. Non-monetary rewards (such as working conditions, corporate culture, quality of workplace, …

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Why should SMEs prioritise knowledge sharing?

Knowledge sharing within any business is vital for growth but sometimes smaller businesses struggle to facilitate it as staff are typically managing more than one role and/or are spread across various locations so the time for dissemination and brain storming with others is often not possible. This can create knowledge silos within the business and …

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